Read this leaflet to find out how we manage your personal information
This document has been downloaded from windhunters.co.uk or provided directly by Windhunters and is correct as at May 2018.
Keep us up to date
It’s important that you let us know if there are any changes to your situation, contact or personal details. This is so that we can manage your tuition and communicate with you safely and quickly (for example, if there is an emergency prior to a lesson or during a lesson). Please let us know straight away if any of these change:
• Your name
• Phone number (including mobile)
• Email address
We will contact you using the most recent address, email or phone number you’ve given us. If you don’t tell us promptly about a change in your details, you may not receive information that could be important – or it could fall into the wrong hands.
How we use your information
We may use any information you give us about yourself and others to:
• Manage your tuition
• Keep you up to date with information about your tuition
• Develop, test and improve our services
• Conduct market research
• Undertake anonymised statistical analysis (we won’t be able to identify individuals from this data)
• Provide you with marketing material, which may be tailored to your individual needs, when we have your permission to do so
• Run competitions, events and promotional activities
We treat all information we hold about you as private and confidential. We will not reveal any personal details or details concerning your tuition to anyone not connected with Windhunters, unless:
• You ask us to reveal the information, or we have your permission to do so
• We are required or permitted to do so by law
• It is required by law enforcement
• There is a duty to the public to reveal the information, eg. to other government bodies, tax authorities or regulatory bodies
When you give us information about another person, you need to confirm that you have been appointed to act on behalf of that other person. This includes providing consent to process that other person’s data as set out in this leaflet.
We may monitor or record telephone calls for training, quality assurance and other business purposes.
From time to time we may change the way we use customer information. Where we believe that customers may not reasonably expect such a change we will let you know by your chosen method, for example by post or email. If you do not object to the change within 60 days of us letting you know, we will consider you to have agreed to that change.
We would like to keep you up to date with information about our services which we think might interest you. If you do not want to receive this information, you can contact us using the details at the end of this leaflet. We may send your data outside the European Economic Area. However, we will ensure it is processed and handled in line with relevant Data Protection legislation.
Finding out the information we hold about you
Customer information will be held by us in both paper form and on our IT systems and will be kept in line with our retention procedures. If you would like a copy of the information we hold about you, you can make a Data Subject Access Request under the Data Protection Act.
Please write to The Data Protection Officer, Windhunters, 9 Gogarth Morfa, Abbey Road, Llandudno, LL30 2AG.
Please sign your request and include your full name, address and email address. There may be a small charge for this service – if so, we will make this clear.
Here to help you
Find us online windhunters.co.uk
You can call us on 07704 452782. We’re here in the UK and you can check our opening hours online. We may record your call to help us give you the best service.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.